Reservations are preferred, though not always necessary. We recommend that you reserve your next appointment prior to leaving. This will guarantee the availability of your desired services and times.
A 24 hour cancellation/rescheduling notice is appreciated for all spa services. If you fail to show up for a scheduled appointment, you will be charged the full value of the service. If you arrive later than 15 minutes to an appointment, it will have to be rescheduled so that, in consideration for other clients, the esthetician does not fall behind for her next appointment.
Please arrive a few minutes early for your appointment. If it is your first appointment with Truessence Medical Spa, please arrive 15 minutes early to allow time to fill out paperwork so that it does not cut into your treatment time.
Gratuities are at the client’s discretion and are appreciated by the staff for outstanding service.